44db Privacy Policy

1. Information We Collect

44db collects personal information in several ways — directly from you when you register or interact with the platform, automatically through your use of the service, and in some cases from third parties who assist us in delivering and securing the service. Below is a comprehensive breakdown of the categories of data we collect and the specific circumstances in which each category arises.

1.1 Registration and Account Data

When you create a 44db account, we collect the information you provide during the registration process. This includes:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (used to verify that you meet the minimum age requirement of 18 years)
• Residential address, including city, district, and postcode within Bangladesh or internationally
• Email address (used for account communications, notifications, and security alerts)
• Mobile telephone number (used for two-factor authentication and account recovery)
• Username and encrypted password (stored using one-way hashing; 44db staff cannot view your password in plain text)
• Preferred language and currency settings

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) programme — which is a mandatory requirement for processing your first withdrawal — we collect copies of documents that confirm your identity and residential address. These typically include:

• Scanned or photographed copy of a government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of address document dated within the last 90 days (utility bill, bank statement, or official government correspondence)
• Proof of ownership of the payment method used to deposit (such as a screenshot of your bKash, Nagad, or Rocket account showing your registered name and number)
• A selfie or live photograph for liveness verification, where required

KYC documents are stored securely in encrypted storage and are accessed only by authorised verification personnel or our approved identity verification service provider.

1.3 Financial Transaction Data

When you deposit or withdraw funds through 44db, we record the financial data associated with those transactions. This includes:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Partial payment identifiers (e.g., the last four digits of a card, or the registered mobile number associated with a mobile financial services account — never full card numbers)
• Transaction amounts in Bangladeshi Taka (BDT / ৳)
• Transaction timestamps, reference numbers, and processing status
• Cumulative deposit, withdrawal, and wagering history for responsible gaming monitoring purposes

44db does not store full card numbers, CVV codes, or complete mobile banking PINs on its servers at any time. Payment data at the point of transaction is handled by our PCI-DSS compliant payment processing partners.

1.4 Gaming and Betting Activity Data

We maintain detailed records of your activity on the 44db platform, including:

• Game sessions played (title, provider, start/end time, bet amount, outcome, RTP)
• Sports bets placed (market, event, odds, stake, outcome)
• Bonus and promotion usage history
• Win/loss records across all game categories
• Session duration and frequency metrics used for responsible gaming monitoring

This data is retained as part of your complete account history and is accessible to you at any time through the transaction history section of your 44db account dashboard.

1.5 Technical and Device Data

When you access 44db through a web browser or mobile device, our servers and analytics tools automatically collect certain technical data, including:

• IP address (used for geolocation, fraud detection, and responsible gaming compliance)
• Browser type and version
• Operating system and device type
• Screen resolution and viewport size
• Pages visited, time spent on each page, and click-path data
• Referring URL (the website or link that directed you to 44db)
• Session identifiers and authentication tokens

1.6 Communications Data

If you contact 44db's customer support team via live chat, email, or WhatsApp, we retain a record of the communication. This includes the date and time of contact, the nature of your query, any attachments or screenshots you share, and the resolution provided. These records are used for quality assurance, staff training, and to provide continuity of support across interactions.

2. How We Use Your Data

44db processes your personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which we use your data are outlined below.

Where we rely on your consent as the legal basis for processing — most notably for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To opt out of marketing emails from 44db, use the unsubscribe link included in any promotional email or contact [email protected] directly.

3. Cookies and Tracking Technologies

44db uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to improve your experience, and to analyse usage patterns. A cookie is a small text file placed on your device by a website you visit. 44db uses the following categories of cookies:

3.1 Essential Cookies

These cookies are strictly necessary for the 44db website to function. They enable core features such as account login sessions, security token management, language preferences, and the cashier functionality. Essential cookies cannot be disabled without breaking the site's core functionality. No consent is required for essential cookies as they are necessary for the delivery of the service you have requested.

3.2 Analytics Cookies

44db uses privacy-respecting analytics tools to understand how players interact with our platform — which pages receive the most traffic, how long players spend on different sections, and which features are used most frequently. This data is collected in aggregated, anonymised form and is used exclusively to improve the platform experience. Analytics cookies are set only after you have accepted them via the cookie preference panel on your first visit.

3.3 Functionality Cookies

These cookies remember your preferences and personalisation choices — such as your preferred deposit method, recently played games, and display settings — so that you do not have to re-enter them on every visit. Functionality cookies improve convenience without collecting sensitive personal data.

3.4 Managing Your Cookie Preferences

You can update your cookie preferences at any time by accessing the cookie settings panel available in the footer of the 44db website. You may also control cookies directly through your browser settings. Please note that disabling certain categories of cookies may affect the performance or availability of some platform features. Instructions for managing cookies in the most common browsers are available from the respective browser's official help documentation.

4. Data Sharing and Third Parties

44db does not sell, rent, or share your personal data with third parties for their own marketing or commercial purposes under any circumstances. However, to deliver the full 44db service, we do share certain data with carefully vetted third-party service providers who act as data processors on our behalf. These parties are contractually bound to process your data only as instructed by 44db and in accordance with this Privacy Policy.

4.1 Categories of Third-Party Processors

• Identity Verification Providers: We use specialist KYC and identity verification services to validate the documents you submit during account verification. These providers process your identification documents for the sole purpose of confirming your identity and age.
• Payment Processing Partners: Transaction data is shared with the payment providers you select — including bKash, Nagad, Rocket, Upay, and card scheme processors — solely to the extent necessary to execute and record your deposit or withdrawal.
• Game Software Providers: Third-party game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Microgaming receive session and bet data in order to render and audit their games on the 44db platform. Each provider maintains its own data processing infrastructure and operates under agreements that restrict secondary use of your data.
• Customer Support Platform: 44db's live chat and support ticketing system is operated through a third-party customer relationship management platform. Communications data is stored on this platform's servers, which are subject to the same data security standards required by 44db.
• Analytics and Security Tools: We use server-side analytics and fraud detection tools that process IP addresses and behavioural signals to identify suspicious activity and protect the integrity of our platform.

4.2 Disclosure to Legal Authorities

44db may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities if we are legally required to do so, or where disclosure is necessary to prevent or investigate suspected fraud, money laundering, or other criminal activity. In such cases, we will disclose only the minimum data necessary to comply with the legal requirement and will notify you of the disclosure where permitted by law.

5. Data Retention and Storage

44db retains your personal data for as long as your account is active and for a defined period thereafter, in order to meet legal, regulatory, and operational obligations. The following retention periods apply:

When a retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked back to any individual. 44db uses industry-standard secure deletion procedures to ensure that data cannot be reconstructed after deletion.

6. Your Data Rights

As a player on the 44db platform, you hold a number of rights in relation to your personal data. 44db is committed to honouring these rights promptly and without unnecessary friction. To exercise any of the rights listed below, contact our data team at [email protected] with the subject line "Data Rights Request" and include your registered account email address for verification purposes.

44db aims to respond to all data rights requests within 30 calendar days of receipt. In complex cases where additional time is required, we will notify you within the initial 30-day window and provide an updated response timeline. Requests are fulfilled free of charge unless they are manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied or the request may be refused, with written reasons provided.

7. Data Security Measures

44db takes the security of your personal data extremely seriously. We have implemented a multi-layered security architecture designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, and destruction. Our key security measures include:

• Transport Layer Security (TLS): All data in transit between your device and 44db's servers is encrypted using TLS 1.2 or higher (256-bit encryption). The 44db website operates exclusively over HTTPS.
• Data at Rest Encryption: Sensitive data fields stored in 44db's databases — including KYC documents, payment identifiers, and account credentials — are encrypted at rest using industry-standard symmetric encryption algorithms.
• Access Controls: Access to personal data within 44db's internal systems is governed by role-based access controls (RBAC). Staff can only access the data necessary for their specific function. All internal data access is logged and subject to audit.
• Password Security: User account passwords are stored as one-way cryptographic hashes using a modern, salted hashing algorithm. Neither 44db staff nor the platform itself can retrieve your password in its original form.
• Two-Factor Authentication (2FA): 44db offers two-factor authentication for player accounts as an additional layer of login security. Players are encouraged to enable 2FA through their account security settings.
• Penetration Testing and Vulnerability Assessment: 44db commissions regular independent security assessments of its platform infrastructure. Critical vulnerabilities identified through these assessments are remediated on a priority basis.
• Incident Response: In the event of a confirmed data security incident that is likely to result in risk to your rights and freedoms, 44db will notify affected players without undue delay and will take immediate steps to contain and assess the breach.

8. Changes to This Privacy Policy

44db reviews and updates this Privacy Policy periodically to reflect changes in our data practices, changes in applicable law, new service features, or updated guidance from relevant regulatory bodies. The date at the top of this page ("Last Updated") reflects when the policy was most recently revised.

Where changes to this policy are material — meaning they significantly affect your rights or how your data is processed — we will notify you in advance via email to your registered address or through a prominent notice on the 44db platform before the changes come into effect. Non-material changes (such as corrections of typographical errors or clarifications that do not change the substance of the policy) will take effect immediately upon publication.

Your continued use of the 44db platform after any revised Privacy Policy has come into effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you should cease using the platform and may request account closure in accordance with the Account Closure provisions of our Terms & Conditions.

All previous versions of this Privacy Policy are archived and available upon written request to [email protected].